Service Level Agreement

Aspire Hosting aims to maintain a high level of service availability, ensuring robust uptime rates excluding scheduled maintenance, emergency situations, force majeure events, and factors outside our reasonable control.

Our customer support team is available 8 hours a day, Monday through Saturday. On Sundays, support is reserved for emergency situations only. We aim to respond to support inquiries within 24 hours during our operational hours. If a solution cannot be provided within 24 hours, we will alert you and may request additional time depending on the complexity of the issue. Response times are measured during normal business hours.

To maintain and improve our services, Aspire Hosting may schedule planned maintenance. We will make reasonable efforts to notify customers in advance via email or our website. Scheduled maintenance is not considered downtime.

We employ industry-standard security measures to protect customer data. Customers are responsible for implementing additional security measures as needed for their websites and applications.

This SLA does not apply to issues caused by factors outside of our reasonable control, customer misuse of resources, violation of our Terms of Service, or third-party services/software not under Aspire Hosting's direct control.

Customers must report service issues promptly through our designated support channels to receive assistance.

Aspire Hosting reviews this SLA periodically and reserves the right to update or modify it. Any changes will be communicated to users, and the updated SLA will take effect immediately upon posting.